Hot Weather Shipping FAQ
Nothing is better than enjoying your favorite candy all year long, but shipping can be tricky in hot weather.
We don’t let that stop us, so take heart and read on. We got this covered!
Are you shipping your box of goodies to (or through) a high-temperature area?
If so, we suggest you arrange delivery to an air conditioned location (your office?) where somebody will be around to receive your parcel and let it have relief from the heat! Otherwise, UPS will leave packages outdoors, which is unkind to many candies in hot weather. Don’t be cruel.
We also sell ice packs and Thermo Cases to keep candies cool (more details below) and offer several shipping methods to get your treats to your doorstep in tip-top shape. We have compiled a list of Frequently Asked Questions here that will help you choose shipping methods that work for you and your chocolate covered cherries.
Can you guarantee that my candy will arrive in perfect condition?
All candy that leaves our temperature-controlled warehouse is inspected and verified to be in perfect condition when we send it off. But despite best efforts, we cannot guarantee that your candy will arrive in perfect condition and are unable to issue refunds or replace products damaged by extreme temperatures. Please continue reading for more information on how to get your candy to you without any heartbreak.
When is candy shipped?
In June, July, August, and September, we ship Monday through Thursday in order to limit time in transit and help get your candy to you in mint condition. Smart, right?
Will perishable candy last more than 3 days in transit?
Through our years and years of careful, pseudo-scientific observation, it’s our conclusion that perishable candies, such as chocolate or gummi candies, will not last longer than three days in transit. Trust us.
If you are shipping west of the Mississippi, we strongly recommend that you choose an Expedited Shipping Option such as 2-Day Shipping or Overnight Delivery. We also recommend that you choose a Thermo Case and an appropriate amount of ice packs (see the section below for more information on that). If you have any questions, just give us a call or send us an email. We can walk you through it.
The good news is that as of September 2015, all orders will be in transit for no longer than three (3) business days regardless of where you are located.
Will a thermo case protect my favorite candy?
A Thermo Case, without ice packs, will not offer adequate protection against heat. A Thermo Case used in conjunction with ice packs: nearly bullet-proof as long as the time in transit remains two days or less.
How many ice packs does it take?
We suggest that you purchase one ice pack per perishable candy item ordered (think of it as one life vest per passenger). As stated above, when used in conjunction with a Thermo Case, ice packs will help make sure your candy endures the journey in cool comfort and arrives in good condition
How long do ice packs last?
Ice packs won’t last no longer than two to three days, on average. In extremely hot temperatures, ice packs may last only two days. Surprise bonus: the ice packs are reusable once you get them and make a perfect accompaniment for a lunch bag, picnic basket or cooler.
Which candies are the most perishable?
Any candy that is made of chocolate or a gelatin byproduct will be damaged by temperature extremes, alas.
The following candies tend to be the most perishable:
- Any product whose main ingredient is chocolate, such as Brach’s Chocolate Stars, Chocolate Cigars, Chocolate Coins, Coconut Bon Bons, Colorworks M&M’s, Malted Milk Balls, or Misty Mints, will be damaged if exposed to really warm temperatures. This also includes candy bars and concession candy.
- Any product that has a gelatin base, such as gummi candy or jelly beans, will be damaged if exposed to really warm temperatures.
The best rule of thumb for shipping perishables is to err on the safe side. When in doubt, upgrade to Expedited Shipping and add a Thermo Case with ice packs. Don’t let the gummi bears suffer!