Tips for Safe Online Candy Shopping
We are often asked what makes CandyFavorites.com
different from other online companies.
You don't have to take our word for it. Take a look at our Testimonials page to get a glimpse of our customers service in the words of our customers.
When ordering candy (or any product) online, there are a few things you can do to ensure that you're dealing with a reputable company.
Is it easy to order online? Do they display a valid security certificate?
We display 5 of them. You can see them at the bottom of every page of our website.
CandyFavorites.com offers consumers the ability to order anytime via our certified secure server. In the event that you are not comfortable ordering online, you can always order by phone by calling us toll free at (888) 525-7577.
If a company does not display a valid Security Certificate which clearly indicates physical address and ownership, we would advise you not to order from them. Without this certificate, you have no guarantee as to who is responsible for the financial transaction.
Is it easy to contact the company?
Always look for a toll-free phone number and easy access to email when ordering from an online store. Companies that are committed to customer service will make it easy to get in touch with them.
Our toll free number is displayed on every page of our site, and links to customer service are always one click away. Our trained candy specialists answer the phones between 8:00 AM – 5:30 PM Eastern Standard Time, and email inquiries are monitored around the clock -- 365 days a year, 7 days a week.
Are your calls or emails returned promptly?
At Candy Favorites, support calls and emails are returned within 24 hours, and it's often much sooner. We believe that clear and easy communication is essential to a comfortable online shopping experience.
Does the company accept major credit cards?
If the company does not accept major credit cards, it is risky to order as you will have no recourse if your purchase does not go as planned. CandyFavorites.com accepts MasterCard, Visa, Discover, and American Express.
We strongly advise consumers not to use other online payment services unless you opt for Buyer Protection. Always be cautious about companies that do not accept major credit cards. It is a warning sign that they do not have a solid business infrastructure.
Is it easy to find out about the company's history?
Candyfavorites.com is backed by McKeesport Candy Co., one of the oldest candy wholesalers in the nation. We are also the oldest online candy store in existence. As opposed to many of our competitors, we are an actual “brick and mortar” establishment with a long-standing tradition of customer service and personalized care.
Our unique history is easily accessible in our About Us section.
With over 85 years of experience in the wholesale candy industry, we guarantee that you will receive exemplary customer service. If something should go wrong with your order, we are here to make it right. We're committed to delivering a great shopping experience and the highest quality confections to consumers throughout North America and beyond.
Does the company have a physical location other than a PO Box?
Quite a few online establishments offer nothing more than a website. These companies act as a middleman and pass your order on to another company for fulfillment and customer service.
Orders placed on CandyFavorites.com are shipped from our warehouse located in McKeesport, Pennsylvania. The company headquarters is packed with candy and has been at this physical location for over 80 years!
Does the company offer similar products and services under different web names?
Several online candy companies offer the exact same products, on different websites, from different web addresses.
This can be confusing because you can't be sure where your order originates from or whom to contact in the event of a problem.