Frequently Asked Questions
Where can I buy my favorite candy near my city?
Tons of people ask us where products can be purchased in their local areas. Although we sell candy to many stores throughout the United States, we are unable to suggest local establishments where you can purchase products represented on CandyFavorites.com.
The good news is, if you can find a candy on our site, you can order it online or by calling us at (412) 678-8851. They'll be shipped directly to your door, saving you time, money, and gas.
Why does my favorite candy taste different than I recall?
In the candy industry, the only constant is change (or so the expression goes). Over time, taste buds and product formulations evolve. In the past few years, many beloved retro candies have disappeared and others have been acquired by new manufacturers -- an example is Brach's who was acquired by Ferrara Pan in 2012. These companies often change formulas or packaging without notice.
Certain products also respond to changes in temperature and humidity. For example, Satellite Wafers or Marpo Cones may not taste crunchy if exposed to humidity. Similarly, candies that are gummi or dextrose based may be less chewy / harder if exposed to colder temperatures.
We only sell the latest products and go to great lengths to provide up-to-date product information. However, it's possible that a beloved candy may taste differently than it did many years ago. This doesn't mean it's defective, just that it's been revised over time. And unfortunately, as a wholesaler, we have no control over the manufacturing process.
Is there tax on my purchase?
In Pennsylvania, there is no tax on candy or perishable items. Thus, you will not be charged tax on your order. If you are using candy for resale, you would want to contact local authorities per your tax requirements.
Can I purchase from you?
At CandyFavorites.com, anyone who enjoys candy can order. We remain one of the few online candy companies that does not require a minimum order. No matter how big or small, your order is always welcome. However, smaller orders can be expensive to deliver because shipping prices are based on weight, distance and physical dimension. Ordering enough to qualify for Free Shipping offers the best value.
If your company wishes to purchase candy from us, we are able to handle shipping to multiple destinations, including overseas, and we have many corporate customers.
For wholesale orders, we require a minimum $500 per order in addition to proof of a state licensed resale certificate. Please download our catalog and contact us 888-525-7577 to discuss our wholesale program.
Why is shipping expensive?
For more information about our shipping costs, take a look at our Shipping FAQ Page.
How long does it take for my order to arrive?
In many cases, orders are shipped within 48 hours of receipt. If your order is for a large quantity or a specialty candy, there may be a delay. If this happens, our customer service department will contact you.
Find out time in transit via United Parcel service. Our zip code is 15132.
How can I pay if I don't have a credit card?
Although we prefer that you pay by credit card, you can also pay by certified check or money order.
Please mail payment to:
1101 Fifth Avenue
McKeesport, PA 15132
How long does candy last?
Since we sell 3,000 different kinds of candy, this is a difficult question. Though some candies last a very long time, it is best to order your favorite candy as close as possible to the date that it is needed. Unlike other online candy stores, our items are kept in stock and available for immediate delivery.
View a listing of Suggested Candy Shelf Lives.
Do you repackage candy?
We often repackage bulk candy that comes in cases weighing thirty pounds or more! The most common packaging is a heavy plastic bag with a twist tie. This allows for the safest candy transport, especially for candies with irregular sizes.
Products received as such are packed in the most sanitary conditions in a facility regularly inspected by the Pennsylvania Department of Health. To view our recent Health Certificate, please click here.
Can you send me a catalog?
Catalogs can be viewed directly online. Due to the number of requests, and in order to remain environmentally sensitive, we are not able to send catalogs by mail.
What has happened to my favorite candy? I can't find it on your site.
Sadly, many retro candy classics have been discontinued by their manufacturers and are no longer available. If you don't find your favorite candy on our site, check for it on our partial list of Discontinued Candy.
Are you really the oldest candy wholesaler in the nation and the Internet's oldest candy store?
CandyFavorites was launched under a different name in 1997, making it amongst the first candy related websites. We were the first online retailer of many of the candy brands we carry. We are backed by McKeesport Candy Co., which opened in 1925, but was incorporated in 1927. This makes us one of the oldest privately owned wholesale candy companies still in existence!
What is it like to work at a candy company?
Well, it's pretty sweet. Our employees say it's like being a kid in a candy store. With a candy warehouse over two city blocks long, we have to agree!