FAQ
FAQ
General FAQs

Frequently Asked Questions

Where can I buy my favorite candy locally?

Although we sell candy to many stores throughout the United States, we are not able to suggest local establishments where you can purchase products represented on CandyFavorites.com.

The good news is, if you can find a candy on our site, you can order it online or by calling us at (412) 678-8851.  Your candy be shipped directly to your door, saving you time, money, and gas. 


Why does candy look or taste different than I recall?

In the candy industry, the only constant is change (or so the expression goes).  Over time, taste buds and product formulations evolve.  Many beloved retro candies have disappeared and others have been acquired by new manufacturers -- an example is Brach's who was acquired by Ferrara Pan in 2012.  These companies often change formulas or packaging without notice.  Yes, it can be frustrating...

Certain products also respond to changes in temperature and humidity.  For example, Satellite Wafers or Marpo Cones may not taste crunchy if exposed to humidity.   Similarly, candies that are gummi or dextrose based may be less chewy / harder if exposed to colder temperatures. This doesn't mean that the candy is defective, it just means that it is responding to the conditions in which it was shipped or stored.

We only sell the latest products and go to great lengths to provide up-to-date product information.  However, it's possible that a beloved candy may look or taste differently than it did many years ago.  This doesn't mean it's defective, just that it's been revised.  And unfortunately, as a wholesaler, we have no control over the manufacturing process although we do our best to provide accurate pictures and product updates.


Is there tax on my purchase?

Good News! In Pennsylvania, there is no tax on candy.  If you are using candy for resale, you would want to contact local authorities per your tax requirements.


Can I purchase from you?

Anyone who enjoys candy can order as we remain one of the only online candy companies not requiring a minimum order.  

If your company wishes to purchase from us, we are able to handle shipping to multiple destinations, including overseas.

For wholesale orders to established retail stores, we require a minimum $250 per order (one of the lowest wholesale requirement in our industry) in addition to proof of a state licensed resale certificate. Please contact us to learn about our wholesale program.


Why is shipping expensive?

We are one of the only online candy companies that doesn't use shipping to make a profit. We also offer one of the lowest Free Shipping thresholds. 

For more information about shipping costs, take a look at our Shipping FAQ Page.


How long does it take for my order to arrive?

Most orders are shipped within 48 hours of receipt and almost all orders are in transit for no more than 4 business days!  If you would like your candy to be shipped on the day the order was placed, you can opt for Rush Service for only $5.00!   

Find out time in transit via United Parcel service. Our zip code is 15132.


How can I pay if I don't have a credit card?

We prefer payment by credit card -- we accept American Express, Discover, Mastercard and Visa --  but you can also pay by certified check or money order.

Please mail payment to:

CandyFavorites.com
1101 Fifth Avenue
McKeesport, PA 15132


How long does candy last?

As we sell 3,000 different kinds of candy, this is a challenging question. Some candies last a long time, but it is best to order as close as possible to the date needed. Unlike other online candy stores, our items are kept in stock and available for immediate delivery. 

Click the link to learn more about Suggested Shelf Life


Do you repackage candy?

We often repackage bulk candy that comes in cases weighing thirty pounds or more!  The most common packaging is a heavy plastic bag with a twist tie.  This allows for the safest candy transport, especially for candies with irregular sizes.

Products received are packed in the most sanitary conditions in a facility regularly inspected by the Pennsylvania Department of Health. To view our recent Health Certificate, please click here.


Can you send a catalog?

In order to remain environmentally sensitive, we are not able to send catalogs by mail.  All of the products we offer can be viewed on the website anywhere, anytime.


What has happened to my favorite candy? I can't find it on your site.

Many retro candy classics have been discontinued and are no longer available. If you don't find your favorite candy, check for it on our list of Discontinued Candy.


Do you donate to charitable organizations?

Community involvement is important and we regularly support charitable organizations in Westerm Pennsylvania.  Despite many worthy causes, we are not able to donate outside of the region.  We would, however, be willing to offer you a discount to help incorporate our products into your organization needs. 


Are you really the nation's oldest candy wholesaler and the oldest Internet candy store?

CandyFavorites launched under a different name, McKandy.com, in 1997, making it amongst the first candy related websites. We were the first online retailer of many of the candy brands we carry. We are backed by McKeesport Candy Co., which opened in 1925, but was incorporated in 1927. This makes us one of the oldest privately owned wholesale candy companies still in existence! We are 90 years young and still running strong.


What is it like to work at a candy company?

Well, it's pretty sweet. Our employees say it's like being a kid in a candy store. With a candy warehouse over two city blocks long, we have to agree!

See CandyFavorites.com Reviews at Bizrate.com