Posts Tagged ‘customer service’
Being in the candy business is a lot of fun. We often get to connect people with candies they’ve loved and lost. Each holiday brings a wave of exhilaration at being part of something joyful. But every once in a while, we’re fortunate that our work allows us to do something really cool. Just before Christmas this year, an email from a drowsy dad gave us just that kind of opportunity.
Nearly every young child has their favorite thing — some item they hold on to for comfort throughout their early years. For one boy, it was a soft yellow M&M’s pillow. He’d slept soundly with it every night, beginning with his first night home from the hospital after being born. On a recent vacation, that M&M’s pillow went missing and sleepless nights began.
After searching desperately (without any luck) for a replacement, the boy’s father wrote to Candy Favorites. The pillows were long gone from our inventory, but he hoped that just maybe we could connect him with one yellow pillow. It just happened that our President,
Jon Prince, had set a few collectible pillows aside, thinking they were interesting novelty items. He went searching, and sure enough, a yellow M&M’s pillow was among them. Jon was delighted to send it off just in time for Christmas.
Here’s what happened on Christmas Morning:
We are so grateful to this family for sharing their Christmas with us. Like anything else, the candy business has its ups and downs. But these are the moments that make it all worthwhile.
As the owner of the Internet’s Largest Candy Store, I find myself frustrating by the current state of customer service that has plauged the online candy industry.
So many sites tout it but if you try to get an email answered or a phone call return, you would probably have a better chance of finding a needle in a haystack.
Always trying to better the customer experience, we just launched Sweet Chat which is available from 8.00 to 11.00 EST
If you have a question about your favorite candy or need help setting up a candy buffet, please give this a try…
At CandyFavorites.com, candy is what we deliver but service is what we sell…