Posts Tagged ‘customer service’
Being in the candy business is a lot of fun. We often get to connect people with candies they’ve loved and lost. Each holiday brings a wave of exhilaration at being part of something joyful. But every once in a while, we’re fortunate that our work allows us to do something really cool. Just before Christmas this year, an email from a drowsy dad gave us just that kind of opportunity.
Nearly every young child has their favorite thing — some item they hold on to for comfort throughout their early years. For one boy, it was a soft yellow M&M’s pillow. He’d slept soundly with it every night, beginning with his first night home from the hospital after being born. On a recent vacation, that M&M’s pillow went missing and sleepless nights began.
After searching desperately (without any luck) for a replacement, the boy’s father wrote to Candy Favorites. The pillows were long gone from our inventory, but he hoped that just maybe we could connect him with one yellow pillow. It just happened that our President,
Jon Prince, had set a few collectible pillows aside, thinking they were interesting novelty items. He went searching, and sure enough, a yellow M&M’s pillow was among them. Jon was delighted to send it off just in time for Christmas.
We are so grateful to this family for sharing their Christmas with us. Like anything else, the candy business has its ups and downs. But these are the moments that make it all worthwhile.
Thanks to social media, we’ve been connecting with lots of new friends and followers lately. It’s nice to meet you! Since those new to us might not know what we’re all about, we’d like to fill you in on how things work around here.
Our company has been around (and in the family) for over 80 years. We’re more than a little bit sentimental about candy. After all, we think about it all the time. To us, the value of candy lies in a simpler time, when things moved more slowly and moments were meaningful. The old-fashioned candies we’ve come to cherish have become favorites because we connect them to memories of the past. Whether you miss penny candy, can’t get the Bonomo song out of your head, or can only chew BlackJack gum, our goal is to get you the candy that keeps bringing back those memories.
Back when most of the candies we sell were being introduced, you could buy them at a local candy counter from your neighborhood candy man. These days, you can have practically anything delivered to your door from just about anywhere, but it usually comes without much individual attention. At Candy Favorites, we want to maintain that personal connection with our customers. Candy is supposed to be fun, and we’re willing to go the extra mile to make sure you have some.
Serious Customer Service
We know that most of our customers just want a safe, reliable place to get their favorite candies and have it go smoothly. That’s why our motto is, “Candy is what we deliver but service is what we sell.” What that means is that, when you make a purchase at CandyFavorites.com, you can expect a positive experience. We can’t guarantee that nothing will ever go wrong, but it’s how you act in tough times that shows what you’re made of.
If you love your experience, we hope you’ll share your story with us on our social media. But if there’s a problem, please don’t hesitate to tell us. We want to know about it and to make sure you’re happy in the end. Just check out the stories of customers whose orders were made right after something went awry.
If there’s one thing that can ruin the joy of an online candy shopping spree, it’s shipping. You get to the end of the road only to find that it costs as much to ship your candy as it does to buy it. Whether you abandon your cart or begrudgingly go through with the purchase, the whole thing leaves a bitter taste in your mouth. And everything about candy should be sweet! That’s why we’ve taken an unusual approach to shipping.
We were one of the first online candy stores, period. So it’s part of our job to stay ahead of the curve. We found that the best way to get around the shipping issue was to make it free. At any given time, CandyFavorites.com offers free shipping on orders above a certain dollar amount (check our site for the latest rates). With our free shipping promotions, you can usually get free shipping by ordering 2 or 3 items. It’s the best online shipping deal around! There’s never a minimum order required to use our site, and most of our orders ship for free. And those that don’t get a discounted flat shipping rate.
A Downright Nice Candy Company
That’s what we hope you’ll think of us. These are just a few of the values that make up the culture here at Candy Favorites. We’re always working to make the candy-buying experience better for you. We’ve added the BuySafe guarantee free of charge to every order to help protect our customers. And we’re always available on Twitter and Facebook to help you find candy, answer your questions, or get your concerns to the right people. Don’t hesitate to talk to us. We love hearing from you.