Shipping
We are frequently asked about shipping and below is an overview of our Shipping Policies and delivery services that we offer.
This listing is far from exhaustive and should shipping related questions arise or if you are in need of a timely scheduled delivery, we strongly encourage you to contact us,
toll free, at (888) 525-7577 or by clicking here.
We favor United Parcel Service Ground Delivery as it is efficient and every package can be tracked while in transit.
All candy ships directly from our candy warehouse located outside of Pittsburgh, PA and is fully guaranteed to be of the highest quality.
All merchandise ships from a location that contains products that may have been in contact with dairy, nuts and /or byproducts.
Please note that merchandise may be repackaged or delivered in boxes that may not reflect contents.
HOW QUICKLY DOES IT TAKE FOR AN ORDER TO BE PROCESSED?
If products are in stock, orders are shipped in the order received and, usually, within seven (7) days. Should the order take longer to process due to merchandise availability or weather concerns, you will be notified by email.
If your order is shipping via Ground Delivery or is included in our Free Shipping promotion and you are in need of timely delivery, we encourage you to choose Rush Service.
In the event that you purchase an Expedited or Rush Service option, your order will ship the day it is received unless it is received after 3:30 PM Eastern Standard Time in which case it will ship the following business day.
HOW LONG WILL IT TAKE FOR MY FAVORITE CANDY TO ARRIVE?
Although we try to ship orders promptly, we strongly suggest that you notify us if you have specific delivery needs.
In the event that you need a timely delivery, please contact customer service and opt for an expedited shipping option or make a notation within the NOTES section of the ordering process.
Unless expedited shipping is chosen, we are not able to guarantee date of delivery and will not issue refunds for orders not received within a specific deadline.
On orders that qualify for Free Delivery or that ship via Ground Delivery, we can not guarantee that your order will ship on the day it is received unless you opt for Rush Delivery which costs an additional $5.00. Otherwise, orders are shipped in the order that they are received.
If your order is for a large quantity or a specialty candy, there may be a delay and you will be contacted by customer service who will do their best to give an estimated time of arrival.
All time in transit is determined by guidelines set forth by United Parcel Service. To figure out time in transit via United Parcel service, please click here. Our zip code is 15134.
To track your order shipped via United Parcel Service, please click here.
WHY IS SHIPPING SO EXPENSIVE?
We are one of the few online companies that does not use shipping as a "profit center" but it is important to remember that shipping is based on weight and distance and that candy tends to be heavy.
Orders over $75 qualify for free delivery and this is the most cost effective way to purchase your favorite candies.
DO YOU BACKORDER OUT OF STOCK PRODUCTS?
Although we try to fulfill orders with all products ordered, with over 2800 candies in our warehouse, it is inevitable that we will be out of individual items for short periods of time.
In the event that a specific candy is out of stock and you qualify for FREE DELIVERY, we will ship the balance of your order and you will not be responsible for the cost of shipping.
Unfortunately, we are not able to backorder out of stock products and should you choose to reorder, you will be responsible for the cost of shipping if the total is below the stated promotional amount.
If you are in need of candy in a specific time frame or should general questions arise as to current inventory levels, we encourage you to contact Customer Service or to call us, toll free, at (888) 525-7577
DO YOU SHIP OVERSEAS?
We do ship overseas and offer options from both UPS and USPS.
Overseas shipping tends to be expensive and, unfortunately, we can not guarantee that your package will arrive in perfect condition.
If you do plan on shipping outside of the continental United States, please contact us and we will do our best to provide you with all the necessary information.
Please note that we are not able to take responsibility for any duties or tariffs that may be assessed when your package goes through Customs.
SHIPPING TO APO ADDRESSES:
We try to be of service to the Armed Forces, but are unable to provide tracking, nor calculate time in transit, for orders shipping to APO or FPO Addresses.
All APO or FPO orders are shipped at the risk of the purchaser and should questions arise, we encourage you to contact the US Postal Service.
We will do our best to provide pertinent shipping information but can not take responsibility, nor issue credit or refund, for products damaged in transport or not received.
THIRD PARTY DELIVERY:
We often ship to third party locations but ask that you be careful in providing an accurate address as U.P.S. may charge a fee for incorrect addresses. Please note that the purchaser may be held responsible for a $5 fee in the event that an incorrect address is provided.
Please note that the purchaser is fully responsible for all shipping charges in the event that the third party refuses shipment or merchandise is not able to be delivered due to "receiver unavailability" as determined by carrier.
ISSUES RELATED TO DELIVERY:
We are not able to issue credit in the event that a package is stolen or misplaced after release by UPS. In the event that a package is stolen, it will be the purchaser’s responsibility to file a claim with the appropriate legal entities.
If an order is refused at time of delivery, without prior authorization, the purchaser will be responsible for a twenty (20) percent restocking fee as well as the original shipping charge and any charges related to the product being returned to our warehouse.
We strongly encourage packages to be shipped to locations where they can be received and stored in a safe, secure location.
DAMAGES CAUSED BY INCLEMENT WEATHER:
McKeesport Candy Co., offers several options such as thermal cases and ice packs for shipping in inclement weather and it is up to the purchaser to choose an option that best meets their needs.
We also offer expedited shipping options through United Parcel Service at a discounted rate.
McKeesport Candy Co. will not be held liable for any products damaged by extremes of temperature.
If in doubt about a product's perishability, we strongly encourage you to contact us prior to placing your order.
Learn more by visiting our Hot Weather Shipping page.
Click here to read Frequently Asked Questions about hot weather shipping.
Should specific questions arise, we strongly encourage you to contact us on our website or (888) 525-7577
WHAT IS ECONOMY SHIPPING?
If you choose Economy Shipping, we reserve the right to find the most cost effective shipping option to ensure timely delivery
It may take up to seven (7) days for your order to be processed although if you choose Rush Service, your order will be processed within one (1) business day
Economy Shipping is ideal if you are not in a hurry for delivery or if you are not shipping into areas with extremes of temperature.