When placing an order on CandyFavorites.com or by phone, it is understood and agreed to as part of our Terms and Conditions that Candyfavorites.com will not be held liable for any loss or damages that may occur due to extremes of temperature and/or the parcel being left outside of the premises of the address provided. Unless specifically requested, we do not require a signature on UPS Orders unless the order exceeds $500.00. Please note that Signature Requests are available for an additional $3 per transaction.
All merchandise ships from a warehouse that contains products that may have been in contact with dairy, nuts and /or byproducts and please note that merchandise may be repackaged or delivered in boxes that may not reflect contents.
In the event that the order can not be delivered, the purchaser will be responsible for shipping costs incurred as well as a restocking fee.
In certain areas, United Parcel Service requires signatures and we are not able to reverse this decision if it is deemed prudent by the carrier.
It is the sole responsibility of the purchaser to ensure safe receipt of product as we can not take responsibility for orders lost due to theft regardless of whether or not a signature is required.
How long does it take for an order to be processed?
Most orders ship within three business days from the date that the order is received. If your order is shipping via Ground Delivery or is included in our Free Shipping promotion and you are in need of timely delivery, we encourage you to choose Rush Service and let us know by email or a note within the checkout process and we will do our best to accomodate your needs.
In the event that you purchase an Expedited or Rush Service option, your order will ship the day it is received unless it is received after 3:30 PM Eastern Standard Time in which case it will ship the following business day. Please note that Rush Service does not change time in transit and if you are in need of express delivery, we encourage you to contact us as we offer many cost effective options.
How long will it take for my favorite candy to arrive?
In the event that you need a timely delivery, please contact customer service and opt for an expedited shipping option or make a notation within the NOTES section of the ordering process.
Unless expedited shipping is chosen, we are not able to guarantee date of delivery and will not issue refunds for orders not received within a specific deadline.
On orders qualifying for Free Delivery, we can not guarantee that your order will ship on the day it is received unless you opt for Rush Delivery which costs an additional $5.00. Otherwise, orders are shipped in the order that they are received.
If your order is for a large quantity or a specialty candy, there may be a delay and you will be contacted by customer service who will do their best to give estimated time of arrival.
All time in transit is determined based on traditional business days, between and including Monday to Friday. Business days do not include public holidays and weekends, and we are not able to offer weekend delivery.
To track your order shipped via United Parcel Service.
Why is shipping so expensive?
We are one of the few online companies that does not use shipping as a "profit center", and most bulk orders ship for free. Unlike other wholesalers that won't let you place an order unless you buy a certain amount, we'll let you buy as many or as few products as you want. But the tradeoff for the convenience of ordering just one product is that we have to pass on the shipping cost to the customer. If you just need one box of candy that you can get at the corner store, we might not be the best store for you. But if you need candies you can get at the corner store in bulk, or in addition to hard-to-find candies, or as part of a candy buffet, we're the best deal around. It is important to remember that shipping is based on weight and distance, and that candy tends to be both bulky and heavy. Check out our detailed answers to some common comments about shipping.
Orders over $57.95 qualify for free delivery and this is the most cost-effective way to purchase your favorite candies.
Do you back-order out-of-stock products?
Although we try to fulfill orders with all products ordered, with thousands of candies in our warehouse, it is inevitable that we will be out of individual items for short periods of time.
In the event that a specific candy is out of stock and you qualify for FREE DELIVERY, we will ship the balance of your order and you will not be responsible for the cost of shipping. If you chose Expedited Shipping, we will contact you in the event that a product is not available.
Unfortunately, we are not able to backorder out of stock products and should you choose to reorder, you will be responsible for the cost of shipping if the total is below the stated promotional amount and please note that we are not able to offer Expedited Shipping unless originally chosen by customer. Please note that unless 50 percent or more of the products are out of stock, we do notify customers unless specifically requested or unless Expedited Shipping has been chosen.
If you need a large quantity or if questions arise as to current inventory levels, we encourage you to contact Customer Service or to call us at (412) 678-8851.
Do you ship overseas?
We do ship overseas and offer options from both UPS and USPS.
Overseas shipping tends to be expensive and, unfortunately, we can not guarantee that your package will arrive in perfect condition.
If you do plan on shipping outside of the continental United States, please contact us and we will do our best to provide you with all the necessary information.
Please note that we are not able to take responsibility for any duties or tariffs that may be assessed when your package goes through Customs.
SHIPPING TO APO ADDRESSES:
We try to be of service to the Armed Forces, but are unable to provide tracking, nor calculate time in transit, for orders shipping to APO or FPO Addresses.
All APO or FPO orders are shipped at the risk of the purchaser and should questions arise, we encourage you to contact the US Postal Service.
We will do our best to provide pertinent shipping information but can not take responsibility, nor issue credit or refund, for products damaged in transport or not received.
THIRD PARTY DELIVERY:
We often ship to third party locations but ask that you be careful in providing an accurate address as U.P.S. may charge a fee for incorrect addresses. Please note that the purchaser may be held responsible for a $5 fee in the event that an incorrect address is provided.
Please note that the purchaser is fully responsible for all shipping charges in the event that the third party refuses shipment or merchandise is not able to be delivered due to "receiver unavailability" as determined by carrier.
ISSUES RELATED TO DELIVERY:
We are not able to issue credit in the event that a package is stolen or misplaced after release by UPS. In the event that a package is stolen, it will be the purchaser’s responsibility to file a claim with the appropriate legal entities.
If an order is refused at time of delivery, without prior authorization, the purchaser will be responsible for a twenty (20) percent restocking fee as well as the original shipping charge and any charges related to the product being returned to our warehouse.
We strongly encourage packages to be shipped to locations where they can be received and stored in a safe, secure location and if you wish to have Signature Required Delivery, please contact us and it can be added for an additional $3.00 per transaction.
DAMAGES CAUSED BY INCLEMENT WEATHER:
We offer several options such as thermal cases and ice packs for shipping in inclement weather and it is up to the purchaser to choose an option that best meets their needs.
We also offer expedited shipping options through United Parcel Service at a deeply discounted rate.
CandyFavorites will not be held liable for any products damaged by extremes of temperature.
If in doubt about a product's perishability, we strongly encourage you to contact us prior to placing your order.
Learn more by visiting our Hot Weather Shipping page.
Read Frequently Asked Questions about hot weather shipping to learn more.
Should specific questions arise, we strongly encourage you to contact us on our website or (888) 525-7577
WHAT IS ECONOMY SHIPPING?
If you choose Economy Shipping, we reserve the right to find the most cost effective shipping option to ensure timely delivery.
It may take up to five business days for your order to be processed although if you choose Rush Service, your order will be processed within one (1) business day
Economy Shipping is ideal if you are not in a hurry for delivery or if you are not shipping into areas with extremes of temperature.