We're excited to unveil a new, budget-friendly package protection service that virtually guarantees 100% satisfaction with any purchase on CandyFavorites.com!

Candy is sweet, but shipping can be tricky sometimes.

Packages travel through hot trucks, busy warehouses, front porches, hotel lobbies, convention centers, and all kinds of weather before they arrive.

That is why every CandyFavorites.com order now gives you the option to add Onward Package Protection for a fraction of your order total.

For just a little extra, you can protect your candy from any - yes, ANY - loss, theft, damage, melting, and other shipping surprises for 90 days - again, YES, 90 days - from when your candy arrives!

And that matters, especially when ordering fragile or heat-sensitive treats like candy sticks, candy canes ,or chocolates, and other candies that may not enjoy a hot summer ride or if a beloved candy doesn't taste as you recall

Although we do our very best to safely package every order, we wish candy could travel by magic carpet in a perfectly cool breeze.

Once a package leaves our warehouse, we cannot control the weather, delivery delays, porch temperatures, or the time spent in hot delivery vehicles, where temperatures can soar to 115 degrees!

TO LEARN MORE ABOUT HOT WEATHER SHIPPING, PLEASE CLICK HERE.

Because of this, CandyFavorites.com cannot issue credits, refunds, or replacements for heat-damaged candy unless you add Onward Package Protection to your order.

WHY ONWARD PACKAGE PROTECTION IS A SWEET SAFETY NET

When you add Onward Package Protection, your order is protected if ANYTHING happens during shipping or if the candy is not 100 percent to your liking!

If your package is lost, stolen, damaged, or affected in transit, you can quickly file a claim, no questions asked!

For a small fraction of your order total, Onward helps protect against heat damage, melting, loss, theft, and transit damage — guaranteeing you 100% order satisfaction!

WHEN DOES ONWARD OFFER THE BEST PROTECTION?

You are shipping during warm summer months or into areas where hot weather is the norm.

You are ordering chocolate, gummi candy, candy sticks, candy canes, or other fragile treats.

You are sending candy to a hotel, school, office, convention center, event space, or another third-party location where your candy may be stored in conditions outside your control.

PEACE OF MIND FROM CHECKOUT TO DELIVERY

And because sweet things should come with sweet rewards, choosing Onward also gives you 5% cashback, applied as a discount code to your next order.

So, for a small fraction of your order price, you can enjoy total package protection, easier claims, extra peace of mind, and a reward toward your next candy order.

How does Onward work?

If you add Onward Package Protection to your order, you can file a claim in just a few clicks.

Onward will review your claim and, if approved, help make it right with a replacement or refund, depending on the situation.

We review most claims quickly once we have all the information we need.

No drama. No long candy mystery. Just help when you need it.

How do I file a claim?

After you place your order, Onward will email you the claim information.

If your package is lost, stolen, damaged, melted, or affected during shipping, simply use that email to start your claim.

You may also file a claim through the Onward claim portal.

How long do I have to file a claim?

If your package is lost or stolen, you must file your claim within 90 days of the purchase date.

Why should I add Onward?

Because we want you to have a perfect experience when you shop at CandyFavorites: "candy is what we deliver, but service is what we sell," and we've been doing so for 100 years!

For a fraction of your order price, you get protection, peace of mind, claim support, and a reward for your next order.

As the ol' saying goes, "an ounce of prevention beats a pound of cure..."