We're excited to unveil a new, budget-friendly package protection service that guarantees 100% satisfaction with your online candy shopping experience.

While it's not mandatory, we are proud to introduce our partnership with Onward Package Protection!

Every purchase from our online store now comes with the option of affordable premium package protection, tracking services, and 100% satisfaction!

Opting for Onward Package Protection ensures your order is safeguarded against loss, damage, melting, or theft that may occur during transit. Without this protection, we're unable to offer credit for orders compromised by extreme temperatures or other shipping-related issues.

For items that are particularly fragile or perishable, we've marked them with the Onward icon right in the product listing.

Talk about peace of mind, especially for fragile products like candy sticks, candy canes, and gummi candy, or when shipping chocolates, such as Mallo Cups and Valomilks , into warm weather areas, particularly during the summer months.

It is also recommended if you are shipping to a third-party location, such as a conventional center or hotel.

If your order can't be located, Onward will promptly replace the product at no additional cost!

And if that is not enough, you’ll also have a 30-day satisfaction guarantee - you CAN get satisfaction at CandyFavorites.com - for any candy that you purchase!

If you are dissatisfied with your candies, Onward will work with you to make it right!

Oh, lest we forget, when you enjoy your candy and choose Onward, you will get a 5% CASHBACK REWARD sent as a discount code for your next order!

Yes, choosing Onward Package Protection rewards you for choosing package protection and covers more than the initial cost!

Let's Learn About Onward Package Protection

What is Onward Shipping Protection?

We have partnered with Onward to provide carbon-neutral shipping protection against lost, stolen, and damaged packages.

When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment.

Simply add Onward to your cart at checkout, and you will be 100% assured that you will be pleased with ALL aspects of your purchase.

Who could ask for more?

How does Onward work?

Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit.

If you add Onward to your order, you can file a claim with just a few clicks and have the option to receive a refund or reorder, depending on the type of claim. Additionally, you'll receive cash back for your next order. Two for the price of one!

Your claim will typically be reviewed for approval within a day, provided that we have received all the requested information.

After all, "Candy is what we sell, but with Onward Package Protection, a perfect online shopping experience is what we deliver!"

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

We are all about "no drama" at CandyFavorites.com!

Who does Onward partner with to make shipments carbon-neutral?

Onward has partnered with Cool Effect, a 501 (c) (3) nonprofit climate change organization, to offset carbon emissions from shipments covered by Onward.

When you add Onward to your order, you’ll be automatically taking action against climate change.

And it makes the owner's wife happy as she is an environmental attorney....

How Much Time Do I Have To File A Claim?

If your package is lost or stolen, you must file a claim within 90 days of the purchase date.

Please note that orders that opt out of Onward Package Protection are eligible for a maximum compensation of $100, with the decision at the carrier's sole discretion.

Bottom line, with Onward Package Protection, you're guaranteed a seamless online shopping experience!