We are sorry the candy did not arrive in the expected condition. All packages are inspected before release to ensure the candy is in perfect condition, and we do our best to provide the proper amount of ice packs to prevent damage. However, too many ice packs can create excessive humidity or moisture. With that said, we offer a package protection option at checkout that provides full coverage in the event your candy is not in perfect condition. We hope this explanation sheds light, and we would not want to lose a valued customer like yourself. Please do not hesitate to reach out if we can be of ervice or offer personal guidance on how to best hip your package! Sincerely, Jon H.PRINCE / President