How to ensure a safe online shopping experience
We are often asked what makes CandyFavorites.com different from other online companies and we believe that the answer lies in our commitment to providing high quality products, at reasonable prices with exceptional customer care.
When ordering candy, or any product, online, here are a few things to look for to ensure that you are dealing with a reputable company.
Does the company have a physical location other than a PO Box?
Quite a few online establishments offer nothing more than a website with another company handling order fulfillment and customer service.
If a website does not have a clearly defined address, chances are, they are not an established business.
Orders placed on our website are shipped from the McKeesport Candy Co., warehouse located in McKeesport, Pennsylvania. The company headquarters has been at this physical location for over seventy five (75) years.
Does the company offer similar products and services under different web names?
Several online candy companies offer the exact same products, on different websites, from different web addresses.
This can be confusing to the consumer as they can not be sure where their order originates from or whom to contact in the event of a problem.
Is it easy to order online and do they display a valid security certificate?
Our website offers consumers the ability to order anytime via our Verisign certified secure server. In the event that you are not comfortable ordering online, you can always order by phone by calling us, toll free, at (888) 525-7577.
If a company does not display a valid Security Certificate which clearly indicates physical address and ownership, we would advise you not to order from them as you have no guarantee as to who is responsible for the financial transaction.
Is it easy to contact the company and does the company offer a toll free phone number as well as easy access to e-mail?
Always look for a phone number when ordering from an online shopping establishment as this is a sign of commitment to providing easy access to communication.
If it is hard to reach a company when inquiring about a product or placing an order, it will be very difficult for dispute resolution in the event that your order does not meet expectations.
On CandyFavorites.com, our toll free number is displayed on every page and links to customer service are always one click away, Our trained “candy specialists” answer the phones between 8:00 AM – 4:30 PM Eastern Standard Time and email inquiries are monitored on a twenty four (24) hour basis.
Are your calls or emails returned promptly?
At CandyFavorites.com, all calls or emails are returned within twenty-four (24) hours and, often times, much sooner.
We believe that clear and easy communication is essential to a comfortable online shopping experience.
Does the company accept major credit cards?
If the company does not accept major credit cards, it is risky to order as you have no recourse in the event that your purchase does not go as planned. CandyFavorites.com accepts American Express, MasterCard and Visa.
We strongly advise consumers not to use other online payment services unless you opt for Buyer Protection.
Always be cautious about companies that do not accept major credit cards as it is a warning sign that they do not have a solid business infrastructure.
Is it easy to find out about the companies history?
Candyfavorites.com is backed by McKeesport Candy Co., which is one of the oldest candy wholesalers in the nation and our history is easily accessible in the About Us section.
With over 75 years of experience in the wholesale candy industry, you are guaranteed to receive exemplary customer service, backed by our many years of experience, in providing the highest quality confections to consumers throughout North America and beyond.
Candy is what we deliver but service is what we sell…