How is CandyFavorites.com different from other online candy companies?

The answer is our commitment to YOU!

Think of this as a candy marriage with the internet's FIRST candy store backed by the OLDEST wholesale candy company in the nation! 

We provide the highest quality products, at competitive prices, with exceptional customer care. We’ve been doing it this way for over 95 years… so take from that what you will (come on, this is our specialty!) And if you don’t believe me,  look at our testimonials from customers that chose US as their primary candy source. When ordering candy (or any product) online, you can do a few things to ensure that you’re dealing with a reputable company.

Is it easy to order online, and do they display a valid SSL Security Certificate?

CandyFavorites.com offers consumers the ability to order online via our SSL-certified secure server. And if that seems too technical for some of you, there is always the “tried and true old-fashioned way” by calling us at (412) 678-8851. As long as you’re comfortable, it works for us!

Now to get into the nitty-gritty...If a company does not display a valid Security Certificate, which indicates physical address and ownership, we suggest you don’t order from them. Without this certificate, you cannot guarantee who is responsible for the financial transaction.

In 2022, we switched our payment processing to BOLT,  which offers the highest level of security possible.  We do not store any credit card data or personal information as everything is provided to our processor using the highest levels of encryption.  However, it doesn't get any safer than purchasing from a  100 percent PCI Compliant.

Is it easy to contact the company?

Always look for contact information when ordering from an online store. Don’t you want to get in touch if something from your order is damaged or hasn’t arrived (everybody makes mistakes sometimes)?

Our phone number is shown on every site page, and customer service links are always one click away.

Trained candy specialists answer the phones between 8:00 AM – 4:00 PM Eastern Standard Time, and email inquiries are monitored around the clock -- 365 days a year, 7 days a week.

Our candy specialists know what they are doing. They live and breathe candy, so YOU have the best experience with us.

Are your calls or emails returned promptly?

At Candy Favorites, you call, and we answer. Our support calls and emails are returned within 24 hours and often much sooner.

Unlike other companies who have backed away from customer support, we have a conscious effort to make it as easy as possible to communicate with us even though orders are internet based.  In addition, for larger corporate customers, we offer a personalized Candy Concierge Service if your order exceeds $1000. 

We believe clear and easy communication is essential to a comfortable online shopping experience.

We love talking with our valued customers and candy lovers worldwide! But remember, communication is the backbone of every relationship.

Does the company accept major credit cards?

If the company does not accept all major credit cards, it is risky to order

Picture this: you browse the website, take your time, fill up your cart, then when it is time to pay, they don’t accept your card. It’s a tale as old as time and a considerable pain, but I digress. CandyFavorites.com accepts American Express, Discover, Mastercard, Visa,  and third-party payments through Amazon Pay and Paypal.

Always be cautious about companies that do not accept all major credit cards. It is a warning sign that they care more about their bottom line than providing an environment for an easy online transaction.

Also, unlike other companies, we do not pass along credit card processing fees. Nice, right?

Is it easy to find out about the company's history?

Our website is backed by McKeesport Candy Co., the OLDEST wholesale candy company in the nation, and CandyFavorites.com holds the distinction of being the FIRST online candy store. So as you probably assumed, there is a rich history here, and we will tell you about it!

Unlike many of our competitors, we are an actual “brick and mortar” establishment with a long-standing customer service tradition and personalized care.

Our unique history is easily found in our About Us section. And our blog page features history pieces on candies from across the board! With over nine decades of experience in the wholesale candy industry, we don’t play games.

We guarantee you will receive exemplary customer service: if something goes a bit wrong, we’re here to make it right.

Does the company have a physical location other than a PO Box?

If a website does not show a clearly defined address, it's less likely that the company is an established business. Candy doesn’t just pop up into thin air, people!

Quite a few online establishments offer nothing more than a website. These companies act as a middleman and pass your order to another company for fulfillment and customer service. Didn't a wise man once say that the shortest distance between two points is a straight line?

Orders placed on CandyFavorites.com are shipped from our warehouse located in McKeesport, Pennsylvania. Our headquarters is packed with candy - occupying an entire city block - and has been at this physical location since 1927!

Let's say that we are not the new kid on the block...

Does the company offer similar products and services under different web names?

Several online candy companies offer identical products, on different websites, from other web addresses.

This lack of transparency can be confusing because you can't be sure where your order originates from or whom to contact in case of a problem.  When you order from CandyFavorites.com, it ships directly from us.

Candy is what we sell, but service is what we deliver.

See CandyFavorites.com Reviews at Bizrate.com