Posts Tagged ‘pillow’

A Candy Christmas Wish Come True

Thursday, January 5th, 2012 by Jessica Prokop

candy customer service

Being in the candy business is a lot of fun. We often get to connect people with candies they’ve loved and lost. Each holiday brings a wave of exhilaration at being part of something joyful. But every once in a while, we’re fortunate that our work allows us to do something really cool. Just before Christmas this year, an email from a drowsy dad gave us just that kind of opportunity.

Nearly every young child has their favorite thing — some item they hold on to for comfort throughout their early years. For one boy, it was a soft yellow M&M’s pillow. He’d slept soundly with it every night, beginning with his first night home from the hospital after being born. On a recent vacation, that M&M’s pillow went missing and sleepless nights began.

After searching desperately (without any luck) for a replacement, the boy’s father wrote to Candy Favorites. The pillows were long gone from our inventory, but he hoped that just maybe we could connect him with one yellow pillow. It just happened that our President,
Jon Prince, had set a few collectible pillows aside, thinking they were interesting novelty items. He went searching, and sure enough, a yellow M&M’s pillow was among them. Jon was delighted to send it off just in time for Christmas.

We are so grateful to this family for sharing their Christmas with us. Like anything else, the candy business has its ups and downs. But these are the moments that make it all worthwhile.